If you encounter a problem completing the above steps, the issue may be arising from any of the following: You don't have admin privileges Hit a wall when turning off Facebook Messenger? You can now refresh your Facebook page and it will stop showing the message button. Once you've unchecked the above option, click Save changes to officially disable Facebook Messenger.
To disable Messenger, uncheck the option. If your Messenger is currently enabled, you'll notice a checkmark next to Allow people to contact my page privately by showing the Message button. Navigate to the Messages to show your Facebook page's Messenger options.
Once the Settings section opens up, click the General tab in the menu (at the top left side) to take you to the next step. Click 'Settings'Īfter logging in as admin, navigate to the Settings at the bottom left side of the business page. Then, click the dotted cube next to your profile picture at the top right, select "Pages" and choose your business page. If you're not an admin, just request the current page admin to upgrade your permissions to Administrator. You need to have admin privileges to enable/disable Facebook messages. The good news is that it's easy to disable messages on your Facebook page. It's advisable though, that you just disable it instead especially if you're still wanting to use all the features of a business page on Facebook. If you're looking to turn off Facebook Messenger as well as your Facebook account, then you will need to deactivate both separately. 6 easy steps to turn off Facebook Messenger If you are experiencing challenges with it, though, then you can switch off private messages until you're ready to handle them. There are multiple ways to communicate with your customer, so there's no right answer as to whether you need Facebook messenger active on your Facebook page. However, this technological improvement has ushered in new issues that can haunt small businesses: spam messages, overwhelming notifications and unanswered queries. Well, Facebook business pages allow customers to contact a business directly through the private message feature without going through all those hurdles.
You might be on hold for hours and then the signal suddenly cuts out and you're back at square one. Allowing customers to message you via Facebook Messenger means you can speak directly to them, wherever you are.īefore the social media age, contacting companies typically meant waiting on the phone while listening to monotonous music.
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